The NAC Way
The NAC Way is about people. Despite coming from different backgrounds, we are a team that promotes the same values and continuously strive for growth within ourselves and for our clients. The NAC Way is about:
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Leadership. All team members share the company’s vision and passion and propel it forward with confidence.
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Quality. We always endeavor to produce excellent work that pushes the company upward.
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Responsibility. We embrace our responsibilities and enjoy the process of solving problems and providing effective solutions that add value to our customers.
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Creativity. Team members are fountains of new ideas, fuelling better solutions for our customers.
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Individuality. The company deeply respects the knowledge, skills, ideas and capabilities individuals brings to the table.
MEET OUR LEADERS
Business Transformation Consultant
Riley Gardiner
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What makes us different?
NAC works with organisations large and small to deliver the most efficient and sustainable customer experience.​
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Leveraging partners and internal capability, NAC works within the target business to deliver best practices through a unique Operations Excellence model.​
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This delivery model ensures that all aspects of the program are managed and measured against best in market standards and enables knowledge transfer for full capability uplift.​
The client list below is testimony to the value that NAC has delivered during its short history.
Launched in February 2020, AA Money is a joint venture between Suncorp New Zealand and the NZAA providing solutions in the motor vehicle finance market.
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NAC Consulting has been involved from the inception of this idea, from building the business case, vendor selection, technology design and deployment right through to product and market delivery.
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Checkout the AA Money web site here:
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TFS in New Zealand have been leveraging NAC resources to enhance their process and system offerings in the fleet distribution market.
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One of the largest fleet providers in New Zealand, TFS is on a journey of continuous improvement and growth supported all the way by NAC Consulting.
Over the past 3 years, NAC have been working with Suncorp New Zealand to build an Operations Excellence model that delivers transparency over true business performance and acts as an enabler for leadership, strategic decision making and lean process management.
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Reduced customer turnaround times, cost-effective investment decisions, tighter regulatory controls and best in market process design are just some of the outcomes-driven through this business-critical stream of work.
Alex Bank was born to challenge traditional banking and champion simpler, fairer, faster and better value savings and lending products. NAC Consulting has been involved from the early stages of this dynamic start up, assisting the Alex team build 100% digital experiences using cutting-edge technology without losing the human touch.
NAC Consulting has utilised its deep financial services experience to establish digital banking operations capability and ongoing executive support.
Checkout the Alex Bank website here.
In 2019, The Thorn Group, owners of the iconic Radio Rentals brand approached NAC Consulting to assist with their end to end consumer leasing process that was under-performing from a customer experience, operational risk and arrears management perspective.
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Through the completion of a detailed review utilising actual data and employee observations NAC Consulting validated the size and scale of the issues facing Radio Rentals leasing process. This provided the opportunity for senior management to understand the problem in detail, and by leveraging NAC Consulting’s deep capability in process improvement, people leadership and risk management, address the issues driving poor performance with a targeted action plan.
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Radio Rentals achieved a 50% reduction in leasing application turnaround times, while also reducing operational FTE by 25%.
The Regional Investment Corporation (RIC) is a branch of the Federal Government charged with the responsibility to complete the admission functions for the federal government drought relief loans for the Australian farming community. RIC Chairperson and CEO approached NAC Consulting to assist with reducing the excessive turnaround times for agribusiness loan applications.
A detailed review was completed on the complex end to end process with activity split between RIC and their outsourced business process provider, which is a second tier Regional Bank. Through the utilisation of actual data and employee observations across both organisations NAC Consulting was able to identify and articulate true performance and the root-cause of processing delays.
NAC Consulting created a detailed process improvement implementation plan that RIC senior management owned and executed to achieve targeted outcomes.
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Regional Investment Corporation reduced client wait times by 60% utilising the NAC Consulting plan