OUR SERVICES
Delivering Operations Excellence and Business Transformation in the Asia Pacific region. NAC OpEx delivers high-quality solutions specific to customer needs, specialising in Financial Services.
Operations Review
Using our proven methodology, NAC can provide a cost effective review of the operational performance of your business to identify the relevant opportunity and performance gaps.
We take a practical view of applying viable solutions that align to the strategic intent of the organisation, and align value propositions with operational capability.
Understanding true performance is key, and we will provide a full diagnostic (supported by data, feedback and observation) that will provide critical insight into the performance and operational alignment of your business.
Structural Alignment
Optimal operational performance cannot be achieved without the right organisational structure to support the strategic intent of the business.
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NAC can review your organisational structure and provide options for a model that compliments your direction, whether that be a cost cutting phase, growth phase, transition to a new customer segment or system deployment.
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There are pro's and con's to all resource structures and we can help plan the right phases of change, in alignment with your goals.
Operations Excellence
With the right structure in place, measuring and leading performance is critical in driving the business forward.
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Delivering productivity, quality and customer metrics through a concise balanced scorecard for your business will deliver tangible metrics to measure the operational performance of the organisation right down to a team and individual level.
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Features such as activity based costing can be leveraged to prioritise strategic and tactical projects as well as measuring benefits realisation in a meaningful way.
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Our Operations Excellence model forms the backbone of the business transformation work undertaken by NAC Consulting across a range of sectors, including Banking, Life and General Insurance and Health Care.
End State Delivery
Having delivered a high performing organisation that is delivering cost effective services to your clients that deliver on your value proposition, it's now time to think about how the latest technologies can be deployed to optimise these processes even further.
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NAC can assist you in a variety of ways through software advisory services, vendor selection, partner offerings and system design.
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Our services include supporting your business into delivery and benefits realisation.
Leadership
Leveraging our proven way of working and a "Quiet Leadership" based leadership model, NAC will work directly with your leadership group (Executive and/or front line) to drive the leadership capability of your workforce.
From leadership workshops, one on one coaching and observations and formal/informal feedback sessions, NAC can help lift your leadership capability to the right level to drive the change needed for a high performing organisation.
This includes describing the right attributes that you are looking for in leadership, identifying talent within your organisation building development pathways and mentoring programs that help people achieve their leadership goals.
Continuous Improvement
A true Continuous Improvement culture is born out of an organisation that is clear on its strategy, knows what its value proposition is, can measure its performance and knows how to lead its people.
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Once we have those key attributes in place, building a continuous improvement culture is about helping people self organise to success through empowerment, design thinking, risk/complaince awareness and the fundamentals of process re-design.
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The NAC Continuous Improvement model is rigorous enough to provide a solid platform for an empowered workforce, yet flexible enough to deliver results in variable environments.
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There is no greater change agent in your business than the people and systems that are doing the value add activities for your customers.